Privacy Policy

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Important Information

Med Experience Privacy Policy

Med Experience is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.

1. Information about you This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.

2. Our Use of Your Information

(1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services. Only information necessary for this purpose will be disclosed to them.

(2) We may use your information for the purposes set out in our data protection registration with the Office of the Information Commissioner, and disclose the same to our "group companies" (i.e. our holding companies and all group companies of our holding companies, some of whom are outside the UK/EEA) for business purposes. We may also disclose your information to companies who act as "data processors" on our behalf, or to our service providers operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.

(3) Some of your information may be considered "sensitive personal data" under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately. If you do not agree to our use of your information, we cannot do business with you or accept your booking.

3. Direct Marketing Material

(1) We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our holiday group companies.

(2) You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information. Please note that some of our websites will require you to agree to e-communications as a condition of booking. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.

(3) You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.

(4) If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.

4. Your Rights

(1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

(2) You have the right to ask in writing not to receive direct marketing material about our products and services. If the following facilities are available, you can amend your previous preference on our website(s), using our "unsubscribe e-mail" or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop using your information in this way.

(3) If you would like a list of our group companies or brands, please send us your request. Our registered address is at Sail Croatia Adventures Ltd, 96-97 High Street, Egham, Surrey TW20 9HQ, United Kingdom. Please address your correspondence to the Group Company Secretary.

5. Foreign Controls Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

6. Use of "cookies" and links to other websites If our contact and dealing with you is via our website(s), we may use "cookies". A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us.

(1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link.

7. Aggregated customer information We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.

8. Monitoring To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record:

(1) your telephone calls;

(2) customer activities using CCTV recording equipment in and around our premises; and

(3) customer transactions and activities on our website. All recordings are and shall remain our sole property. 9. Security statement We have taken all reasonable steps to have in place appropriate security measures to protect your information. 10. Changes to this policy Any changes to this Policy will be either posted on our website, brochure and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.

Cookies Policy

1.         Introduction
1.1     Our website uses cookies.
1.2     By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2.         Credit
2.1     This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3.         About cookies
3.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2     Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3.4     Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
4.         Our cookies
4.1     We use both session and persistent cookies on our website.
4.2     The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a)      we use Google and Facebook cookies on our website to recognise a computer when a user visits the website, track users as they navigate the website and target advertisements which may be of particular interest to specific users
5.         Analytics cookies
5.1     We use Google Analytics to analyse the use of our website.
5.2     Our analytics service provider generates statistical and other information about website use by means of cookies.
5.3     The information generated relating to our website is used to create reports about the use of our website.
5.4     Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy.
6.         Blocking cookies
7.1     Most browsers allow you to refuse to accept cookies; for example:
(a)      in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b)      in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c)      in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
7.2     Blocking all cookies will have a negative impact upon the usability of many websites.
7.         Deleting cookies
7.1     You can delete cookies already stored on your computer; for example:
(a)      in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b)      in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c)      in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
7.2     Deleting cookies will have a negative impact on the usability of many websites.
8.         Our details
10.1    This website is owned and operated by Sail Croatia Adventures.
10.2    We are registered in England and Wales and our registered office and principal place of business is at 96-97 High Street, Egham, Surrey TW20 9HQ.
10.4    You can contact us by writing to the business address given above, by using our website contact form, by email to sales (at) sail-croatia.com or by telephone on +44 (0) 800 193 8289.